Survey

During my stay, I experienced...

Your Guestroom

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

A clean room

A comfortable room

A clean bathroom

Everything working in my room

Comments about your Guestroom:

Please Rate your Guestroom Satisfaction

Very
Satisfied
7

Very
Dissatisfied
1

N/A

TV and Remote

Sink(s) and Toilet(s)

Bathtub and Shower

Temperature Control

Quietness of Room

Smell/room odor

Bed

Room decor

Guestroom Furnishings

Paint & Wall Vinyl

Carpet & Flooring

High-Speed Internet

Value of the room

During my stay, I experienced...

Front Desk

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Prompt check-in and check-out

Friendly check-in and check-out

Helpful front desk staff

Knowledgeable front desk staff

Accurate reservations on check-in

Accurate billing on check-out

Comments for the Front Desk on how we can improve:

I was satisfied with the following...

Staff

Very
Satisfied
7

Very
Dissatisfied
1

N/A

Friendly staff

Prompt attention from staff

Friendly housekeeping attendants

Helpful staff

Helpful concierge

Prompt service from the telephone operators

Knowledgeable about resort and local area

Value of service from staff

Comments for our Staff:

The Hotel

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

The hotel was in good physical condition

Inviting outside appearance of the hotel

Fitness center was clean

A safe and secure feeling overall

Comments about The Hotel:

Were you in for?

Breakfast
Lunch
Dinner

About our service

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Prompt greeting on arrival

Prompt food and beverage service

Accurate food and beverage orders

Prompt check presentation

Special requests were met

Comments about our Restaurant Service:

Food and Beverage

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Quality food and beverage (taste, look, temperature)

Appealing food and beverage presentation

There were many menu items I wanted to try

Environment

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Clean environment

Attractive decor

Staff Overall

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Friendly staff

Prompt attention from staff

Helpful staff

Knowledgeable staff

Comments about our Restaurant Staff:

Overall Restaurant

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Value of food and beverage

Overall satisfaction

I would definitely rave to others about my experience

If in the area again, I would want to eat here

Overall Comments about our Restaurant:

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Friendly room service delivery staff

Accurate food and beverage orders from room service

Quality food and beverage (taste, appearance, etc.)

Comments about Room Service:

Meeting or Catered Social Event

Did you attend a Meeting or Catered Social Event?

Yes
No

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Professionalism/Friendliness of banquet staff met expectations

Banquet Food & Beverage quality met expectations

Banquet facilities met my expectations

I will recommend this hotel to others to hold a meeting or catered event

Comments about your Meeting or Catered Social Event:

Overall Stay

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Overall very satisfied

Overall value

Overall positive experience

Supposing I was here again, I would stay at this hotel

I will recommend this hotel to others

Comments regarding your overall stay:

Additional comments and/or recognition of an employee who made your visit particularly enjoyable.

Did you visit our official website, coasthotels.com?

Yes
No

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

coasthotels.com was easy to use and navigate

Website information is informative and helpful

Overall satisfaction with Website

Advice on coasthotels.com?

Last day of stay was a

Weekday
Weekend

Purpose of your visit?

Convention or Group
Business
Pleasure or Leisure

On average, what was your approximate nightly room rate?

$0 - $99
$100 - $124
$125 - $149
$150 - $174
$175 or higher

Would you like to be added to our email distribution for future special offers?

Yes
No

Was there anything we could have done that would have made your stay more enjoyable?

Did you have a problem/issue during your stay?

Yes
No

What did your problem/issue involve? (Mark all that apply) Mark all that apply:
Staff friendliness

How well was it resolved? - Staff friendliness