Survey

Please tell us about your visit...

Pre-Arrival

How did you book your reservation?

Hotel Website
Hotel Reservations
Other Internet Website
Travel Agent
Other

How did you book your reservation?

Hotel Website

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Information on the website was easy to find

Hotel website provided the information that I was looking for

What information were you looking for?

Advice on Hotel Website?

coasthotels.com

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

coasthotels.com was easy to use and navigate

Website information is informative and helpful

Overall satisfaction with Website

Advice on coasthotels.com?

Hotel Reservations

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Reservation staff was helpful

Reservation staff was knowledgeable

What was the reservations staff not knowledgeable about?

Advice on Hotel Reservations?

Which Internet Website was used to book your reservation?

Expedia
Hotels.com
Hotwire
Orbitz
Priceline
Travelocity
Other

What internet website did you use to book your reservation?

Arrival

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

I felt welcome upon arrival

What about your experience was not welcoming?

My reservation was accurate

Bell staff service (if applicable) met my expectations

Efficient service during check-in

First impression of the hotel met my expectations

Arrival experience met my expectations

Advice on Arrival Experience?

Lodging Experience

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

My room was clean upon arrival

During my stay, my room was cleaned to my expectations

Personal care products met my expectations

What about the personal care products did not meet your expectations?

My guestroom was in good condition

What about your room was not in good condition?

Overall ambiance of my guestroom met my expectations

I was able to get a good night's sleep

Please select which of the following items best describes why you were not able to get a good night's sleep: Mark all that apply:
Bed comfort
Guest room temperature
Noise from elevator
Noise from function/event
Noise from mechanical equipment in hotel
Noise from other guests inside the hotel
Noise from outside the hotel
Other

Please provide details:

Advice on Lodging Experience?

Departure Experience

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

My bill was accurate

What about your bill was not accurate?

Efficient service during check-out

Bell staff service (if applicable) met my expectations

Departure experience met my expectations

Advice on Departure Experience?

Hotel Staff

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Greeted me warmly

I feel the hotel appreciated my business

Was responsive to my requests

Thanked me for my business

Hotel staff was engaging

Advice on Hotel Staff?

Hotel Services & Amenities

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Business Center services (if applicable) met my expectations

Fitness center met my expectations (if applicable)

Dry cleaning and laundry services met my expectations (if applicable)

Airport shuttle transportation met my expectations (if applicable)

Advice on Hotel Amenities?

Food & Beverage

Were you in for?

Breakfast
Lunch
Dinner

Restaurant Service

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Prompt greeting on arrival

Prompt food and beverage orders

Accurate food and beverage orders

Prompt check presentation

Special requests were met

What special requests were not met?

Friendly staff

Prompt attention from staff

Helpful staff

Knowledgeable staff

Food and Beverage Restaurant Quality

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Quality food and beverage (taste, look, temperature)

What about the quality of your food and beverage did not meet your expectations?

Appealing food and beverage presentation

What was not appealing about the food and beverage presentation?

Overall Restaurant

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Clean environment

Attractive decor

Value of food and beverage

Overall satisfaction

Advice on Restaurant?

Did you experience The Palm Court?

Yes
No

Palm Court

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Friendly staff

Helpful staff

Quality food and beverage (taste, look, temperature)

What about the quality of your food and beverage did not meet your expectations?

Appealing food and beverage presentation

What was not appealing about the food and beverage presentation?

Clean environment

Value of food and beverage

Overall satisfaction

Advice on The Palm Court?

Did you dine in El Gaucho?

Yes
No

Restaurant Service

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Prompt greeting on arrival

Prompt food and beverage service

Accurate food and beverage orders

Prompt check presentation

Friendly staff

Prompt attention from staff

Helpful staff

Knowledgeable staff

Food and Beverage Restaurant Quality

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Quality food and beverage (taste, look, temperature)

What about the quality of your food and beverage did not meet your expectations?

Appealing food and beverage presentation

What was not appealing about the food and beverage presentation?

Overall Restaurant

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Clean environment

Attractive decor

Value of food and beverage

Overall satisfaction

Advice on El Gaucho?

Room Service

Did you order Room Service?

Yes
No

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Friendly room service delivery staff

Accurate food and beverage orders from room service

Quality food and beverage (taste, appearance, etc.)

What about the quality of the Room Service food and beverage did not meet your expectations?

Advice on Room Service?

Please tell us about your visit...

Purpose of visit

Individual business
Conference or Meeting
Leisure
Social Event

Meeting

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Service quality met my expectations

Food variety met my expectations

Food quality met my expectations

Meeting facilities met my expectations

What about the meeting facilities did not meet your expectations?

I will recommend this hotel to others to hold a meeting

Advice on Meeting?

Social Event

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Service quality met my expectations

Food variety met my expectations

Food quality met my expectations

Banquet facilities met my expectations

What about the banquet facilities did not meet your expectations?

I will recommend this hotel to others to hold a social event

Advice on Social Event?

Overall Stay

Very
Much
Agree
7

Very
Much
Disagree
1

N/A

Overall very satisfied

Overall value

Overall positive experience

I will recommend this hotel to others

Advice on Overall Stay?

Was there anything we could have done that would have made your stay more enjoyable?

Did you have a problem/issue during your stay?

Yes
No

What did your problem/issue involve? (Mark all that apply) Mark all that apply:
Staff friendliness

How well was it resolved? - Staff friendliness